Shipping & Delivery Policy

Last updated: August 2026  ·  Governing law: India

Where AskIt delivers, how long it takes, what it costs, and how hand-over works.

1.Where we deliver

AskIt currently serves selected pincodes in Delhi NCR and is expanding. Serviceability is confirmed the moment you share your location or address — if we cannot deliver to you yet, we tell you immediately and nothing is charged.

2.How long delivery takes

Each Partner Pharmacy quotes its own delivery estimate along with its price, and you see that estimate before you choose an option and pay. Most orders in serviceable areas are delivered the same day. Delivery times can be affected by prescription verification, stock availability, weather, traffic and public holidays.

3.Delivery charges

Any delivery charge is already included in the quoted price you approve. A flat ₹30 convenience fee is added by AskIt and shown as a separate line in your quote before payment. There are no other hidden charges.

4.Who delivers

The physical sale, quality assurance, packaging and dispatch of your order are executed by the designated licensed Partner Pharmacist. Deliveries may be carried out by delivery executives employed by the Partner Pharmacist or by third-party hyper-local logistics services they engage.

5.Tamper-evident packaging

6.Receiving your order

• Delivery is made to the address you provided. Please keep your phone reachable.
• You will receive a one-time code (OTP) in your WhatsApp chat. Share it only with the person delivering your order — it confirms delivery. Someone else at your address may receive the order on your behalf if they have the code.
• For cold-chain or regulated medicines, delivery personnel may request physical verification of the original prescription or identity proof before hand-over.
• Please check the items before the delivery person leaves where you can.

7.If delivery fails

If nobody is available, or the address turns out to be incorrect or unreachable, we will contact you to re-attempt. Where a failed attempt is due to incorrect address information provided by you, or refusal to accept without valid justification, additional re-delivery fees may apply prior to re-dispatch. If we cannot deliver after reasonable attempts, we will cancel and refund the order in line with our Refund & Cancellation Policy.

8.Tracking your order

Your WhatsApp chat is your tracking. We message you at each stage — order confirmed, pharmacy preparing, ready, out for delivery, and delivered. You can also ask for status at any time by replying in the chat.